Retail Banking Day

Simple language and a lively presentation are crucial to interest young people in financial services. Youtube and TikTok are increasingly popular channels for banks.

Eva Wunsch-Weber, CEO of Frankfurter Volksbank Rhein/Main, says that banks must focus much more strongly on individual customer satisfaction. The days of cookie cutter banking are over.

Heiner Herkenhoff, CEO of the Association of German Banks, says that Germans need to overcome their fear of investing in stocks if they want to make adequate old age provision.

German Savings Banks Association President Ulrich Reuter wants to see a more confident approach from politicians on economic issues. And in areas such as the housing shortage, he sees an important role for the banks alongside political initiatives.